Terms and Conditions of Use for saarthakpoojaanusthan.com

                                                  Returns and Refunds

We only entertain requests for refunds only if the request is raised within 3 calendar days of receiving the product. In other words, we SHALL NOT entertain any refund requests after 3 calendar days from the date of delivery of the product.

Before making any refund request kindly note that we shall process the refund request only under the following circumstances:

1. If the supplied product has a manufacturing defect.
2. The product supplied is different from the product ordered.
3. The product supplied must not have been used or worn out.
4. The customer must return it in the same original packing in which it was received. Needless to mention the original packing must not have been broken or soiled.
5. The customer must supply proof of purchase or receipt of the product.
6. Products under warranty (if eligible).

Nevertheless, the customers shall not be eligible for return  under the following circumstances:

1. Items that are specified as “non-refundable” will not be returned/refunded at any cost.
2. The product must be non-consumable, i.e., any item that is consumable like incense sticks, turmeric, etc. can neither be replaced nor returned/exchanged under any circumstance,
3. Bulky items like statues, paintings, temples, or pooja mandir,
4. Customization or customized pooja boxes and items.

Process of Returns and Refunds:

1. At the time of requesting a refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of a broken or different product received).
2. Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase after the deduction of 25% value of the ordered product
3. Transportation costs for return shall be borne by the customer.
4. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for a refund.
5. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
6. In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank)
7. In the case of COD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website.
8. To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall inform the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will be completed within the next 21 days. In simple words, the entire refund process shall be completed within 21 days from the date of receiving the product at the premises of Saarthakpoojaanusthan.
9. For any query or delay in the refund process, please contact support@saarthakpoojaanusthan.com  

Exchanges:

1. Saarthakpoojaanusthan shall replace/exchange the products only if the product received has a manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at our customer care
2. Saarthakpoojaanusthan shall entertain the requests for exchange only if the same has been raised within 3 working days from the date of delivery of the product.
3. At the time of requesting an exchange, the customer shall share a receipt or proof of purchase along with the image of the product (in case of a broken or different product received).
4. Only the particular product with a manufacturing defect shall be exchanged and not the entire lot.
5. Transportation costs for sending the product to the office of the vendor shall be borne by the customer.
6. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for exchange.
7. Once the returned item is received and inspected, we shall send you an email to notify you that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.
8. To summarize the process of exchange, firstly, upon receiving the item for exchange, within 7 business days, we shall inform the customer regarding acceptance or denial of the exchange request. Once the request has been approved, the exchange process shall be initiated and will be completed within the next 21 days. In simple words, the entire process shall be completed within 21days from the date of receiving the product at the premises of Saarthakpoojaanusthan.
9. For any query or delay in the process, please contact to support@saarthakpoojaanusthan.com